Frequently Asked Questions
What is CHURO?
CHURO is a family-operated car rental business based in Sarasota, Florida, focused on providing personalized, honest, and hassle-free car rentals.
How did CHURO start?
CHURO was born from a desire to offer reliable car rentals without middlemen or surprises. With over 480 trips on Turo and a near-perfect 4.9-star rating, we decided to bring our service directly to our customers.
What types of vehicles do you offer?
Our fleet features premium Kia Sorento and Optima models – perfect for style, comfort, and performance - ranging from 7-seater SUVs for larger families to sleek sedans for solo travelers.
How do I make a reservation?
You can make a reservation through our website or by contacting us directly. We aim to make the booking process as simple as possible.
What is your cancellation policy?
We understand that plans can change. Please check our website or contact us for detailed information on our cancellation policy.
Are the rental cars well-maintained?
Yes, all our vehicles are meticulously maintained to ensure a safe and reliable driving experience.
What if I have issues with the car during my rental period?
If you encounter any issues, please contact us immediately. We are committed to resolving any problems as quickly as possible to ensure your satisfaction.
Do you offer delivery services?
We offer local delivery services for your convenience. Please inquire when making your reservation.
Are your vehicles suitable for both city drives and weekend getaways?
Absolutely. Our Kia Sorento and Optima vehicles offer the perfect blend of elegance and practicality for any journey.
What forms of payment do you accept?
We accept various forms of payment, including major credit cards. Please check our website for specific details.
Can I rent a car for a one-way trip?
No, we focus on round-trip rentals to ensure your experience remains seamless and stress-free.
What documents do I need to provide for rental?
You will need a valid driver's license and a credit card for payment. Additional identification may be requested.
Is insurance included in the rental price?
Insurance options are available and can be added during the booking process. Please inquire if you need more information regarding coverage.
Do you have age restrictions for rentals?
Yes, renters must be at least 21 years old to rent a vehicle from CHURO. Additional fees may apply for drivers under 25.
How can I contact CHURO for questions or more information?
You can reach us through our website's contact form, by phone, or via email. We are here to assist you with any inquiries you may have.
Why should I choose CHURO over other car rental companies?
At CHURO, we prioritize personalized service, trust, and repeat customers. Our local knowledge and dedication to customer satisfaction set us apart from larger companies.
How do I extend my rental reservation?
Simply contact us before your reservation ends. We’re happy to accommodate your needs whenever possible.
